Hotlanta Internet Radio Help

If you are experiencing problems and cannot listen to the radio, please check the following elements.

QUESTION : Did you deactivate your pop-up blocker?

To deactivate it, you must access your firewall’s configuration panel and click on “Allow pop-ups from this site”.

QUESTION : Why does the Player disconnect sometimes when it starts playing content?

Windows Media Player may be detecting your connection speed incorrectly.

For Windows Media Player 7 or later, you can manually specify your connection speed.

For information about manually specifying your connection speed in Windows Media Player 6.4, in the Microsoft Knowledge Base, see article 253798, "Windows Media Player May Stop Responding or Generate an Error Message When Streaming Media."

QUESTION : Why does the Player doesn't work with Firefox 1.0.x?

Firefox needs a plugin for all ActiveX Applications, so you need this plugin to listen with media player.

You can download it here

QUESTION : I’m unable to connect to the stream, why is this happening?

1. Make sure that you have enabled pop-ups for the website
2. If you are using any kind of firewall, antivirus, parental control or shawsecure, try to disable it and try again. If it works, you will need to allow the stream in the trusted URL.
3. Make sure that you have the latest version of Windows Media Player. You can download it here.

QUESTION : I’m unable to connect the stream with my MAC, why is that?

Microsoft has licensed a software product called Flip4Mac WMV (free to download from Microsoft's web-site) that includes an internet plug-in for Safari. This plug-in works for most streaming and live stream. The solution is to go to the System Preferences control panel, Flip4Mac WMV panel, Plug-in tab and deselect the first check-box item "Use Flip4Mac WMV plug-in". If Safari is open it will have to be quit and re-launched.

QUESTION : I’m able to connect but when it says ready, there is no sound. Why?

Are you using any kind of firewall, antivirus, parental control or shawsecure? If yes, try to disabled it and try again. If it works, you will need to allow the stream in the trusted URL.

 

QUESTION : I was trying to play a file and I was prompted to download a new version of the Player. Why?

There are several reasons why you might be prompted to download a more recent version of Windows Media Player. However, this typically occurs when you are trying to play, burn, or synchronize a protected file. A protected file is a digital media file that is protected with a license to prevent unauthorized distribution or playback.

The content provider, such as an online store, may require you to install the latest version of the Player before you can use a protected file. If you want to use the file, you must download the latest version of the Player from the link provided by the content provider or from the Windows Media Download Center.

Note that even if you have Windows Media Player 10 installed on your computer, you still might not have the most recent version of the Player available. Microsoft periodically posts newer versions of the Player (including newer versions of Windows Media Player 10) to the Windows Media Web site. When Microsoft makes relatively minor improvements to the Player, the digits at the end of the version number are incremented (for example, version 10.00.00.xxxx could be replaced with a more recent version such as 10.00.00.yyyy).

QUESTION : How do I stop the Player from acting as if I'm always offline (or returning error codes 0xCOOD1126 or 0xC00D11B3)?

Make sure that the Work Offline command on the File menu is not selected. If you are using Windows Media Player 9 Series or later, and you know that your computer is connected to the Internet, click the Connect the Player link that is displayed in the Guide when it is offline. Also, you can force the Player to connect to the Internet by doing the following:

  1. On the Tools menu, click Options.
  2. In the Player tab, select the Connect to the Internet (overrides other commands) check box.

If the problem continues, run the Internet Connection Wizard by doing the following:

  1. Click Start, click Run, and then type icwconn1.exe.
  2. Click OK

QUESTION : Why do I get a failure in Tapisrv32.dll or in Unimodem.dll when I try to play streamed content?

If you have Windows Media Player 7 installed, for more information about troubleshooting an Internet connection, in the Microsoft Knowledge Base, see article 272487, "Windows Media Player 7 Does Not Recognize a Connection to the Internet."

If your computer is behind a firewall, see the Server to client behind a firewall page for information about configuring User Datagram Protocol (UDP) and the Transmission Control Protocol (TCP).

Note that some firewall/security devices, such as Zone Labs ZoneAlarm Pro, can prevent the Player from working, so it may be necessary to grant specific permissions to the Player. To do this in ZoneAlarm Pro, specify medium security, or specify ports 554 and 1755 as the outgoing TCP ports.

Some sites require that you have cookies turned on before you are allowed to play content, so if you have cookies turned off in your Internet browser, the Player might not be able to play some files.

If you are using Netscape versions 6.2 to 7.0 as your primary browser, you may find that Windows Media Player 7 and Windows Media Player for Windows XP have problems detecting a connection to the Internet. You may have better results if you use Microsoft Internet Explorer as your primary browser. As an alternative, you can upgrade to Windows Media Player 10.

Note that networking continues to improve with each version of the Windows operating system and Windows Media Player. For an optimal experience, update to Windows Media Player 10.

QUESTION : Why do I get a failure in Icmp.dll when I use the Player?

This is most likely caused by networking problems.

The Telephony API (TAPI) support for your modem is not functioning correctly. For more information about fixing this problem, in the Microsoft Knowledge Base, see article 253798, "Windows Media Player May Stop Responding or Generate an Error Message When Streaming Media."

For Windows Media Player 7 or later, manually specify your connection speed. For information on how to specify your connection speed, click here.