Hotlanta Help

Problems Logging In?
If you've forgotten your password, you can have it emailed to you by clicking here. To make sure you receive our e-mails in your Inbox (so they're not sent to a junk folder), please add to your address book or safe sender list.

If you used your email address to try and retrieve your password, and we can't find it, it may be that you're trying to use your Yahoo login. Many people that visit Hotlanta.com are members of our ClubHotlanta Yahoo Email Discussion Group which is hosted on YahooGroups.com. It's not unusual for people to assume that their Yahoo login should work here as well. Unfortunately, that isn't the case. YahooGroups.com and Hotlanta.com are completely different systems, and the security systems are not compatible with each other. If this is the case, it's a simple matter to set up your free account on Hotlanta.com.

Links or Menu Choices Not Working?
It may be that you have a pop up blocker stopping them from running. Many features of this site (like chat and games) are run in their own pop up windows. It's not unusual for users to have these features blocked by pop up blockers that they may not even realize are installed on their computer. Yahoo, Google, and many ISP's install toolbars in the browser that have pop up blocking on by default. Truth is, unless you're surfing a lot of adult entertainment sites, pop ups really aren't much of a problem. Turning off pop up blocking is generally a good idea since you lose a lot of functionality with sites that legitmately use pop ups (like Hotlanta). Most pop up blockers allow you to override their block by simply pressing the SHIFT or ALT keys when you click on the link. If that solves the problem, you can be sure it was being blocked by your pop up blocker (something you may wish to disable).

Chatroom Problems?
If you're having problems figuring out how to use the Hotlanta Chatroom, check out Chatroom Help.

Possible Java Applet Problems?
The chatroom as well as some of the games require a recent version of Java. Go to Check Your Java Runtime Engine (JRE) to confirm you Java Runtime Engine is up to date. If you need to upgrade, you will be taken to the site for the free download.

Sound Not Playing?
The Internet Radio and Zen Garden both make use of the Windows Media Player. Sometimes files can get corrupted or out of date, and occasionally other programs will install themselves as the default media player. This can cause Windows Media Player to not work properly. To fix this, simply download and/or update Windows Media Player by going here:

Internet Radio Problems?
If you're having problems with the Hotlanta Internet Radio, go to Internet Radio Help.

Other Problems?
Please feel free to contact us with any other technical support issues or problems you may be having.

For quick technical support, you can either call us, send email with the form below, or send a message on Yahoo Messenger. Our telephone number is 404.512.4600. We don't have a large staff, so it can sometimes be hard to get through on the phone line. If you can put your question in email using the form below, this is the recommended way to get tech support. If you need immediate help, you can use Yahoo Messenger to send us a message.

Help Request Form
(* = required fields)
User ID:
*Name:
Phone:
*Your Email Address:
*Your Problem:
* To prevent spam, please enter
the security code in the image:
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Please review for accuracy and completeness.
Then click on the Submit button to send.

 

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